GENERAL TERMS & CONDITIONS

In the remainder of this text, we refer to our company Inovanti Consulting BV (Heidedreef 51, 2970 Schilde, Belgium, VAT BE0502674883, company number BE0502674883, registered in RPR Antwerp), as "Our Company".

IMPORTANT: Please read these terms carefully before purchasing any products or services through the website. They contain important information about limitations and exceptions that apply to your purchases through this website, such as limitations of liability and a mandatory arbitration clause. By placing an order through this website, you agree to be bound by these terms and conditions. You must agree to these terms and conditions before you can make a purchase through this website. If you do not agree to any of these terms, you must discontinue use of this website and may not complete your order.

You will be bound by the version of the Terms in effect on the date you submit your order. However, we may change these terms from time to time. In that case, we will publish the amended version on the website. It is your responsibility to check the terms and conditions each time you purchase a service or product from us.

Article 1: Entire Agreement

These Terms represent the entire agreement between you and Our Company with respect to your purchase of products or services through this website. They supersede all prior representations, agreements and terms arising from the business activities and relations between you and Our Company. We are not bound by any changes to these terms and conditions if they have not been signed by us in written form.

Article 2: Your privacy

Our Privacy Policy, which is incorporated by reference into these Terms, governs your provision of your personal information through this website and our use of such personal information. Click here to consult the current privacy policy.

Article 3: Your obligations and commitments

This website is not directed to, or intended for, children or other persons who do not have the legal capacity to enter into legal agreements. By placing an order, you represent that you have the legal authority to enter into legal agreements in the state or country of which you are resident. If you place an order on behalf of another party, you represent that you are authorized to act on that party's behalf. In that case, your agreement to these terms automatically constitutes the other party's agreement to these terms.

You agree that the information you provide in connection with your purchase, including your physical address, email address, and payment information, is complete and accurate. You represent that you are authorized to make a payment based on the payment method you choose for your purchase.

Article 4: Placing an order

If we offer products and services for sale on this website, we invite you to make us an offer to purchase the products and services displayed. If you place an order by clicking on the appropriate button or link on the website, you are making us a legally binding offer to purchase the products and services you have selected based on these terms. We will not accept your offer until we have received approval from the provider of your selected payment method and we have shipped your product or service or otherwise made it available to you, for example by providing a download link.

We reserve the right to reject your offer and cancel your order at our sole discretion. Any system-generated order confirmation that we send to you when you have completed your order represents a mere confirmation of your order and not an acceptance thereof. Your offer may be corrected before your physical products are shipped or your services are delivered. 

By placing an order, you agree to our use of electronic communications in relation to your transaction and the provision by electronic means of notices, policies and information about the transaction. You agree that we may keep relevant contract information on file, including notices and confirmations, to the extent permitted by law.

Article 5: Product descriptions and prices

We make every effort to ensure that the products and services offered for sale through this website are described and presented as fully as possible. However, errors may occur, in which case we reserve the right to correct and revise information.

Prices are subject to change. The prices to be paid are those in effect at the time we accept your offer. The prices are in the currency indicated on the website. Unless the website states otherwise, the prices of products and services are exclusive of VAT, other taxes, delivery charges, export duties and other costs.

Article 6: Payment conditions

You agree to pay for the product or service using any of the payment methods offered on this website. These payment methods may be subject to their provider's terms and conditions. We may use third-party service providers to process and authorize your payment. By placing an order, you authorize us and our third-party service provider(s) to debit your account from your account based on your selected payment method in connection with your purchase. You also agree that we may charge you the full purchase price to your selected payment method, including any applicable taxes, delivery charges and customs duties. If we have provided the product or service to you and your payment via your selected payment method fails for any reason, you agree to pay the full purchase price to us at our request.

Orders and invoices are payable immediately, unless other written agreements have been made in advance.

Article 7: Customs duties and import costs

Your purchase of a physical product may be subject to customs duties, duties, tariffs, taxes and/or other charges payable or remitted in the destination country ("import charges"). Unless expressly stated by us during the ordering process, these import costs are not included in your payment for your order. You agree that as the receiving party in the destination country for the product, you are responsible for importing any products or services into the country in which you intend to use them and properly declaring the merchandise to the applicable customs authority, paying the applicable import charges and complying with any additional import-related requirements.

You should contact the applicable customs office for information on the import fees, requirements and procedures that may apply to your purchase.

Article 8: Additional terms and conditions

If the product or service we offer includes software, we provide you with a license to use that software. Except as permitted by law or provided in the license terms, the software may not be copied, modified, made available, distributed, modified, disassembled, decompiled, recreated, or combined with any other software.

With respect to your purchase of the right to use a Service, such as a warranty, software-as-a-service, or digital access to a Solution, we sell you an intangible right to access, use, or participate in that Service for a specified period of time. We are not an operator of the service and make no representations or warranties as to the availability of that service.

Article 9: Delivery and shipping

If we accept your offer, we will use reasonable business practices to ship and deliver physical products to the destination you specified during the order process and specified on the order confirmation we send to you. You should check the delivery address you provided during the order process ("delivery address"). If there is any incorrect or missing information, you should contact us as soon as possible to correct the delivery address. We will not be able to change the delivery address once your order has been processed and processed. We reserve the right to cancel your order and/or charge you for any additional fees arising from any change in the delivery address provided by you.

All delivery times we mention during the checkout process represent estimates only and not guaranteed delivery times.

If we deliver products in installments, each installment represents a separate agreement. Any failure of the products delivered in one or more instalments does not entitle you to terminate the contract in its entirety or to cancel the delivery of products in a subsequent instalment.

Article 10: Ownership and risk of loss

Provided that the use of your selected payment method is approved, (1) title to the physical products will be transferred to you at the time we deliver the physical products to the delivery address; (2) ownership of the Digital Products and Services is transferred at the time we make the Product available for download or send the license key.

The risk of the loss (1) of physical products is transferred to you at the time we deliver the physical goods to the delivery address; and (2) at the time we make digital products and services available for download. If no signature is required for the delivery of physical goods, you accept all risk of loss or theft when we deliver the product to the delivery address.

If you refuse delivery when our designated shipping company attempts to deliver any physical products, you assume the risk of damage to the products. In that case, (1) you will still be liable for full payment of the products that the carrier attempted to deliver; (2) you will be liable for any additional costs arising from your failure to accept delivery, including storage costs; and (3) after 30 days, we will be entitled to dispose of the products in a manner we deem appropriate and to set off any proceeds from any sale thereof against any amounts you owe us.

We cannot be held responsible for any consequential loss due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.

Article 11: Limitation of liability

Our Company is neither the manufacturer nor the publisher of the products and services offered for sale on this website. Except as otherwise provided in these Terms, Our Company provides products and services on an "as is" basis to the maximum extent permitted by applicable law, without any warranties or representations of any kind. To the maximum extent permitted by applicable law, Our Company disclaims all implied and express warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Our Company makes no warranties that any products will be in stock, safe or free from defects, or meet any verbal or written specifications, warranties, representations, or promises. Our Company does not guarantee that the products will not be lost or damaged during delivery.

To the maximum extent permitted by applicable law, in no event and based on any legal theory shall Our Company, its suppliers or its licensors be liable to you or any third party for any damages, costs or claims arising out of or in connection with the purchase or use of any products or services or these terms.  including, without limitation, any direct, indirect, special, or consequential damages (e.g., damages arising from business interruption, property damage, attorneys' fees, loss of profits, loss of revenue, loss of goodwill, or loss of value of assets or securities), even if Our Company has been advised or is otherwise aware of the possibility of such damages. Our Company's total liability arising out of, or in connection with, the purchase and sale of any product or service shall be limited to the amount you paid to Our Company for such product or service.

The above limitations of liability represent the fundamental basis of the business agreement between you and Our Company. The above limitation of liability does not apply to any liability of Our Company for (a) death, injury or property damage caused directly or indirectly by the product or service you purchased from Our Company; or (b) damages caused by fraud, false claims, willful misconduct or culpable negligence on the part of Our Company or any other matters for which Our Company's liability cannot be limited or excluded under applicable law.

Nothing in this section constitutes a limitation or exclusion of liability that cannot be limited or excluded under applicable law.

Article 12: Indemnification

You agree to indemnify and hold Our Company and each of our officers, directors, employees, agents, partners, content providers, service providers, suppliers and licensors (collectively, "Indemnified Parties") harmless from any and all claims, liabilities, costs, losses and expenses, including reasonable attorneys' fees, arising out of or in connection with (1) your purchase of products and services made available through this website The Commission is responsible for the and (2) fraudulent or deceptive acts or omissions on your part or breach of any law by you, including any claims relating to intellectual property or breach of these Terms.

Article 13: Severability

If any provision or part of the Terms is held to be illegal, invalid or unenforceable, that shall not affect the validity of the remaining provisions, which shall be applied to the maximum extent permitted by applicable law.

Article 14: No indemnification

Any delay or failure on our part to exercise any right or provision of these Terms shall not constitute an indemnity on the part of us. An indemnity for any violation or breach in one instance does not constitute an indemnity against any subsequent breach or breach. There will be no indemnity by us if it is not in writing and signed by us.

Article 15 : Right of withdrawal

If you are a EU consumer, in addition to the return policy associated with your purchase, you have the right to withdraw from (i.e. cancel) this contract within 14 calendar days of entering into it without giving any reason. 

If you have purchased a service or digital content, your right of withdrawal expires 14 days after entering into the agreement.

If you have purchased goods, your right of withdrawal expires 14 days after the day on which you, or a third party designated by you (other than a transport company) have physically taken delivery of the goods or:

• If you have purchased multiple goods on the basis of a single order and those goods are delivered separately, the day on which you, or a third party designated by you, physically received/took possession of the last product;
• If your purchase includes multiple lots or copies of goods, the day on which you or a third party designated by you received/took the last batch or copy;
• If there is an agreement for the periodic payment of goods during a certain period, the day on which you, or a third party designated by you, took delivery of the first product.

During the first 2 months after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to be able to assess whether you wish to keep the goods. If you return the goods, this must be done together with the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below.

Consequences of revocation

If you withdraw from this contract, we will refund to you all payments we have received from you, including shipping costs (unless these are additional costs related to your choice of a shipping method that is faster than the least expensive delivery method), no later than 14 days from the day on which we receive the products you have returned. Unless expressly agreed otherwise with you, we will refund the amounts paid by you using the same payment method you used for the original transaction. In any case, you will not have to pay any processing fees or cancellation fees in connection with your refund.

You must return all products to us immediately, and in any event no later than 14 days from the date on which you informed us of your wish to withdraw from this contract. This deadline will be met if you send us the goods before the expiry of this 14-day period. 

The direct costs of returning the goods to us will be borne by you. You must take the necessary precautions for the maintenance of the goods and must pay us for any loss of value of the goods that is directly due to your mishandling of, or misuse of, the goods or failure to assess their quality, features and functionality. We may refuse to issue a refund until we have received the goods back.

Loss of the right of withdrawal for digital goods

If this agreement is related to the provision of digital content that is not provided on a physical medium, your right of withdrawal expires if (1) you expressly agree that the performance of the contract will commence before the expiry of the 14-day withdrawal period and (2) you acknowledge that your right of withdrawal will lapse if the performance of the contract commences before the expiry of the withdrawal period of 14 days.

No right of revocation

If there is any contract that relates to the supply of sound recordings, video recordings or computer software in a sealed package, you lose the right of withdrawal if the seal has been removed or broken after delivery.

If there is any agreement related to the supply of license keys, you lose the right of withdrawal from the shipment by us of the license key.

You do not have the right to withdraw if the contract is related to the delivery of goods based on your specifications or a clearly personalised delivery, 

You do not have the right to withdraw from products and services that are excluded under European law.

Exercising your right of withdrawal

If you wish to exercise your right of withdrawal, you must inform us of your decision by post or e-mail (support@mail.inovanti.com). You are not required to use a specific format in order to exercise this right. An unambiguous statement that you wish to exercise your right of withdrawal is sufficient.

You can also exercise your right of withdrawal by using the online form available at the following link

Regardless of how you contact us, you must send your notice of withdrawal before the withdrawal period expires.

Article 16 : Warranty

Under EU law and related laws of EU member states, and subject to any exceptions listed below, all products you purchase through the Website are protected by a two-year warranty that the products meet the contractual requirements.

A product satisfies the contractual requirements if it:

• You are a natural person acting for purposes outside his trade, business, craft or profession;
• Matches the description we provided to you prior to entering into the contract;
• is suitable for the purpose for which you need it if you have made this purpose known to us before entering into the contract;
• is suitable for the usual purposes of goods of the same type; and
• Demonstrates the quality and purpose of goods of the same type and the quality and purpose that you as a consumer can reasonably expect given the nature of the product, taking into account any claims made by us or the manufacturer or its representative, in particular in advertising or labelling.

A product cannot be considered to deviate from the contractual requirements if you were (or should have been) aware of the fact that it did not meet the requirements at the time the contract was entered into. There is no deviation from the contractual of a product if this deviation is the result of materials supplied by you.

If a product deviates from the contractual requirements, you have the right to (1) ask us to ensure, free of charge, that the product does meet those requirements by repairing or replacing it; (2) negotiate a discount on the price; or (3) withdraw from the contract with respect to any goods that do not meet the contractual requirements. You may not be entitled to repair or replacement if repair or replacement is impossible or the cost is disproportionate to the cost of an alternative solution.

Sometimes Our Company or its supplier offers a longer or more extensive warranty than the legal minimum warranty of 2 years, which is a commercial warranty. The commercial guarantee is without prejudice to the statutory minimum guarantee. If a commercial warranty is offered, it varies from product to product. The features of the commercial warranty are listed on our product web page and the warranty certificate. Our Company is responsible for handling the commercial warranty, unless otherwise stated on the product's web page. Commercial warranties apply to the countries in which they have been declared valid by the manufacturer or the countries in which orders can be placed on our website and for the term indicated on the product's web page at the time of purchase.

Article 17 : Force majeure

In the event of force majeure, we are not obliged to comply with our agreement. In that case, we can either suspend our agreement for the duration of the force majeure or dissolve it permanently.

Force majeure is any circumstance beyond our will and control that prevents the performance of our agreements in whole or in part. This includes, among other things, wars and conflicts, extreme weather conditions, strikes, fire, operational disruptions, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other third parties engaged.

Article 18 : Intellectual property

Our website, logos, texts, photographs, names and in general all our communications are protected by intellectual property rights that are held either by us or by our suppliers or other rights holders.

It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, you may use drawings, photos, names, texts, logos, color combinations, etc. Do not copy or reproduce without our prior and express written consent.

Article 19 : Settlement of disputes

Of course, we always hope that all our customers are 100% satisfied. If you have any complaints about our services, you can contact us via the website, our e-mail address or by letter addressed to Our Company, for which you can find the details on the contact page. We will do everything we can to process your complaint within 3 working days.

The European Commission provides a platform for online dispute resolution, which you can access here:http://ec.europa.eu/consumers/odr/.

Article 20 : Court

All agreements we conclude with our clients, regardless of their place of residence, are exclusively governed by Belgian law and in the event of a dispute, only the Belgian courts have jurisdiction, more specifically the courts applicable to the district where the registered office of Our Company is located. If, for reasons of international law, a different law applies, the interpretation of these general terms and conditions will be based in the first place on Book VI of the Belgian Code of Economic Law.